Refund policy

This website is operated by EHM Ltd, registered office 250 Boswell Drive, Coventry, West Midlands, CV2 2GW, trading as Your DTF Transfers.

Most of our DTF transfers, gang sheets and personalised clothing are produced using artwork, measurements or options supplied by the customer.

Goods made to a customer's specifications or clearly personalised are not covered by the standard 14-day change-of-mind cancellation right under the Consumer Contracts Regulations 2013.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the requirements of the Consumer Rights Act 2015.

Custom and personalised products

The following products are custom-made or personalised:

  • DTF transfers produced using customer-supplied artwork
  • Completed gang sheets
  • Gang sheets created using the online builder
  • Custom-size transfers
  • Personalised clothing and accessories
  • Any other product manufactured using artwork, dimensions or personalisation supplied by the customer

These products cannot normally be cancelled, returned or refunded because you have changed your mind.

If you need to change or cancel a personalised order, contact us immediately. If production has not started, we may be able to amend or cancel it, but this cannot be guaranteed. Once production has started, personalised and custom-made products cannot be cancelled unless they are faulty, damaged or not as described.

Faulty, damaged or incorrect products

All products, including personalised products, must be:

  • Of satisfactory quality
  • Fit for their intended purpose
  • As described
  • Produced according to the options selected when ordering

If your product is faulty, damaged, incorrect or not as described, contact us as soon as possible at info@yourdtftransfers.co.uk. Please provide:

  • Your order number
  • A clear description of the problem
  • Clear photographs showing the issue
  • Photographs of the packaging where the product was damaged during delivery

Photographs help us investigate the issue but do not limit your statutory rights.

Where a genuine fault or production error is confirmed, the appropriate remedy may include a reprint, replacement, repair, price reduction or refund, depending on the circumstances and your statutory rights.

Customers generally have a short-term right to reject faulty goods within 30 days of receiving them. Further repair, replacement or refund rights may remain available after this period.

Where a return is required because an item is faulty, damaged, incorrect or not as described, we will cover the reasonable return cost or provide an appropriate return method.

Plain, non-personalised products

This section applies to standard, non-personalised products such as plain garments that have not been printed, altered or customised.

You may cancel your order for eligible plain products at any point after ordering and up to 14 days after the day you receive them.

To exercise your right to cancel, email info@yourdtftransfers.co.uk with a clear statement confirming that you wish to cancel. Please include your order number. After notifying us, you must return the products within a further 14 days.

You do not have to use a cancellation form if you have already sent a clear cancellation request by email.

Condition of plain returns

You may inspect plain products in the same way that you reasonably could in a physical shop. Returned products should not be:

  • Worn beyond what is reasonably necessary to check the size, fit or appearance
  • Washed
  • Marked
  • Damaged
  • Altered
  • Exposed to strong odours, smoke, perfume, pet hair or other contamination

Please return any original packaging, labels and accessories where reasonably possible. Original packaging is not an absolute condition of exercising the right to cancel. We may make a reasonable deduction from the refund where unnecessary or excessive handling has reduced the product's value.

Return postage for plain products

You are responsible for the cost of returning plain products when cancelling because you have changed your mind. We recommend using a tracked return service and retaining proof of postage.

If a product is faulty, damaged, incorrect or not as described, we will cover the reasonable return cost or provide an appropriate return method.

Refunds for plain products

Once the return has been received and inspected, the refund will be issued to the original payment method. Refunds will be processed within 14 days of:

  • Receiving the returned products; or
  • Receiving acceptable evidence that the products have been sent back, where applicable

Where the complete order is cancelled, we will also refund the original basic or standard delivery charge. If you selected a more expensive delivery service, such as Express delivery, we are only required to refund the equivalent cost of the standard delivery option.

The time taken for the refund to appear after it has been issued will depend on your bank or payment provider.

Customer-supplied artwork

We print customer-supplied artwork as provided and according to the dimensions, product options and print positions selected when ordering.

Our basic artwork checks cover:

  • File dimensions
  • Resolution
  • Transparency
  • Obvious technical problems that may prevent printing

Unless a separate design service or digital proof has been requested, our checks do not include:

  • Proofreading spelling or grammar
  • Redesigning or recreating artwork
  • Removing unwanted backgrounds
  • Rearranging gang sheets
  • Mirroring or unmirroring artwork
  • Changing the selected print size
  • Confirming that artwork elements are positioned as you intended

You are responsible for checking your artwork, spelling, layout, backgrounds, dimensions and selected options before ordering. Completed gang sheets are printed as uploaded without rearranging, resizing or proofreading. This does not exclude responsibility where an error was caused by our production process or where the finished product is faulty or not as described.

Colour reproduction

Colours displayed on screens may vary from printed colours because screens, devices, colour profiles, fabrics and printing processes reproduce colour differently.

We aim to produce bright and accurate colours, but we cannot guarantee an exact match to your monitor or device.

If a particular colour is essential, please contact us before ordering to request our printed colour chart or arrange an appropriate test print. You can then select the closest printed colour and amend your artwork accordingly.

Colour variation caused by your screen or supplied colour profile is not automatically considered a printing fault. This does not affect your rights where the product is genuinely defective or materially different from what was ordered.

The Free Sample Pack can be used to test our general print quality, feel, stretch and wash durability, but it is not a proof of how your own artwork or exact colours will print.

Applying DTF transfers

Please follow the pressing instructions supplied with your order or published on our website. Pressing results can vary depending on:

  • The accuracy and condition of the heat press
  • Actual platen temperature
  • Pressure
  • Garment material
  • Moisture
  • Pressing time
  • Peeling method
  • Whether the final press was completed correctly

We cannot accept responsibility for problems caused solely by:

  • Incorrect pressing temperature, time or pressure
  • Uneven pressure
  • Using unsuitable equipment
  • Pressing onto an unsuitable material
  • Failing to follow the supplied instructions
  • Washing or drying the garment contrary to the care instructions

Please test one transfer before pressing an entire order where possible. If a transfer appears faulty before application, or fails when correctly applied according to the supplied instructions, stop using the remaining transfers and contact us with photographs and your order number. This section does not exclude responsibility for a transfer that was genuinely faulty when supplied.

Business and wholesale orders

The statutory 14-day change-of-mind cancellation rights described for plain products apply to consumers purchasing wholly or mainly outside their trade, business or profession.

Orders placed wholly or mainly for business or trade purposes are not covered by the same consumer cancellation rights. This does not affect any other rights available to business customers under the applicable contract or law. Custom wholesale DTF orders remain non-returnable for change-of-mind reasons once production has started.

How to make a return

Before returning a product, contact:

Email: info@yourdtftransfers.co.uk
Telephone: 07592 925337

Please include your order number and the reason for the return. Returns should be sent to:

Your DTF Transfers
250 Boswell Drive
Coventry
West Midlands
CV2 2GW

Please obtain proof of postage when sending a return. Contacting us before returning an order allows us to provide the correct return instructions, but approval is not a condition that prevents you from exercising a valid statutory cancellation right.

Statutory rights

Nothing in this policy is intended to restrict or remove any rights you may have under applicable UK consumer law.

Last updated: 7 September 2026