Refund policy

Returns & Refunds

Because the majority of our products are made to order and personalised with your own artwork, they are exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations 2013. This does not affect your statutory rights where an item is faulty, damaged or not as described.

Custom & Personalised Items (DTF Transfers, Gang Sheets, Printed Clothing)

Custom DTF transfers, gang sheets and personalised clothing are printed specifically for you and cannot be returned or refunded unless they arrive faulty, damaged or materially different from what you ordered.

If something is wrong with your order, please contact us within 14 days of delivery at info@yourdtftransfers.co.uk with your order number and clear photographs of the issue. Where a fault is confirmed, we will reprint or refund the affected items.

Plain (Non-Personalised) Clothing

Unprinted plain garments may be returned within 14 days of delivery provided they are unused, unwashed and in their original condition and packaging. Return postage is the customer's responsibility unless the item is faulty. Once received and inspected, we will issue a refund to your original payment method within 14 days.

Print Quality & Artwork

We print your files as supplied. We are not responsible for errors in customer-supplied artwork, including low resolution, incorrect colours, spelling or sizing. Please check your files carefully before ordering. If you are unsure, order a sample pack first.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us within 14 days of delivery. We will arrange a reprint, replacement or refund at no cost to you once the issue is confirmed.

How to Contact Us

Email info@yourdtftransfers.co.uk with your order number and photos where relevant. Returns, once agreed, should be sent to: Your DTF Transfers, 250 Boswell Drive, Coventry, CV2 2GW.