Shipping policy

This website is operated by EHM Ltd, registered office 250 Boswell Drive, Coventry, West Midlands, CV2 2GW, trading as Your DTF Transfers.

All orders are produced and dispatched from our Coventry facility. We aim to prepare and dispatch every order as quickly as possible while maintaining our print-quality standards.

Processing and dispatch times

DTF orders under 15 metres

DTF orders totalling under 15 metres are eligible for same-day dispatch when:

  • The order is placed before 12pm on a working day
  • Full payment has been received
  • All required artwork has been supplied
  • The artwork is print-ready
  • No artwork confirmation, amendment or digital-proof approval is required

The qualifying length is based on the combined total metres within the complete order, not the length of an individual sheet.

Orders placed after 12pm, during weekends or on bank holidays will be processed from the next working day.

Same-day dispatch is not guaranteed where artwork is missing, unsuitable for printing or requires confirmation from the customer.

DTF and wholesale orders of 15 metres or more

DTF orders totalling exactly 15 metres or more do not qualify for same-day dispatch. These orders are normally produced and dispatched within 1-3 working days once:

  • Full payment has been received
  • All required print-ready artwork has been supplied
  • Any necessary artwork queries have been resolved

The 15-metre threshold is based on the combined total length of the order. For example, two separate eight-metre sheets would count as a 16-metre order.

Custom clothing and other products

Processing times for custom clothing and other personalised products may vary depending on the product, order quantity and artwork requirements.

The applicable estimated production time will be displayed on the relevant product page or confirmed after ordering.

Production begins once payment has cleared and all required artwork or requested digital proofs have been approved.

Working days

Working days are Monday to Friday, excluding UK bank holidays.

If an order is time-sensitive, customers should contact us before ordering at info@yourdtftransfers.co.uk.

Delivery

We deliver throughout the United Kingdom and to selected offshore destinations using Royal Mail and tracked courier services.

Delivery normally takes approximately 1-3 working days after dispatch, depending on:

  • The selected delivery service
  • The delivery address
  • The destination postcode
  • The carrier's operating conditions

Delivery estimates begin from the date the order is dispatched. They are estimates rather than guaranteed delivery dates unless a specifically guaranteed delivery service has been purchased.

Tracking information will be provided after dispatch where it is available for the selected service.

Please note the difference between processing or dispatch time (how long it takes us to produce and send the order) and delivery time (how long the carrier takes to deliver it after dispatch).

Delivery charges

Delivery charges are calculated at checkout based on the contents, dimensions, weight and destination of the order.

Free Express delivery is available on eligible orders over £100.

Free Express delivery does not apply to certain destinations, including:

  • Scottish Highlands
  • Northern Ireland
  • Isle of Man
  • Isles of Scilly
  • Isle of Wight

Available delivery services and the correct delivery charge for these destinations will be displayed at checkout.

Local collection

Free local collection is available from:

250 Boswell Drive
Coventry
West Midlands
CV2 2GW

Customers must select the collection option at checkout and wait until they receive confirmation that their order is ready. Please do not arrive to collect an order before receiving this confirmation.

Lost, delayed or damaged parcels

If an order is late, missing or arrives damaged, please contact us at info@yourdtftransfers.co.uk and provide:

  • Your order number
  • A description of the issue
  • Photographs of any damage where applicable
  • Photographs of the packaging where applicable

We will investigate the issue with the delivery provider and work with you to resolve it. Delivery estimates supplied by carriers are not guaranteed, but this does not affect your statutory rights.

Incorrect or incomplete addresses

Customers are responsible for checking that their delivery address is complete and correct before completing their order.

If you notice an error, please contact us immediately. We will try to update the address where possible, but we cannot guarantee that it can be changed after the order has entered production or been dispatched.

If an order is returned to us because the address supplied was incorrect or incomplete, an additional delivery charge may apply before the order can be resent.

Returned or undeliverable parcels

If a parcel is returned to us because delivery was refused, collection from the carrier was not completed, the carrier was unable to access the address, or the delivery address was incomplete or incorrect, we will contact you to arrange redelivery. An additional delivery charge may apply where the failed delivery was not caused by an error on our part.

Contact us

For questions about production, dispatch, delivery or collection, you can contact us using:

Email: info@yourdtftransfers.co.uk
Telephone: 07592 925337

Last updated: 7 September 2026